FAQs

1. Why are your items more expensive than other blogsites?
Our cut-label clothings are meticulously selected for their high quality material and tailoring. The price is in fact a fraction of what you will pay at the boutiques.


2. Why are the labels cut?
This is done to prevent the infringement of copyrights and Trademarks Laws.


3. Do you offer other payment methods?
Currently, we only accept payment through ATM transfer, Internet Banking and Paypal. We regret any inconvenience caused.


4. Do the photos accurately depict the actual items?
All photos shown are taken using the actual items (except the leftmost photo featuring the original designer wear). However, there can be a small degree of difference in colour due to lighting or your monitor.


5. What if the dress does not fit me?
We provide a sizing guide for reference. It is strongly recommended that customers refer to them and perform self-measurement carefully before ordering. We regret to inform all customers there will be no cancellation or refund after payment is made. In the event the dress does not fit well, we suggest alteration which can be done inexpensively. Exchange within the same design for a different size is possible subjected to availability and customers will have to bear the shipping costs.


6. How do I know whether a particular dress can be altered?
Please feel free to email us. We will advise whether the dress can be altered.


7. What kind of shipping do you use?
Our standard shipping which uses Registered Air Mail is free. A tracking number will be provided when order is shipped. It'll take around 4-6 working days to reach Singapore and West Malaysia. For other countries, please enquire.


8. What if I need the dress(es) urgently?
We can provide Speedpost (1 working day) at additional costs: S$23 for 1st kg, S$4 per subsequent 0.5kg.

9. I took your size recommendation but the dress does not fit me. Can you waive the exchange fee?
We seek your understanding that our size recommendation is bona fide. We based it on past experience and information provided by customers. We can't be 100% at all times as is the nature of online shopping. Final decision on whether to take our recommendation lies with the customer.

10. The item I received is defective/damaged. Can I change a new piece?
Please email us a clear picture of the said defect/damage. We base our judgement on whether the mentioned defect/damage affects the aesthetic appearance of the dress (i.e. whether it is noticeable). What we do not consider defects/damages: loose threads, zipper that is difficult to zip but teething is not faulty.